Refund policy

Returns & Exchanges

We want you to feel good about your FIVZI order. To request a return, email hellofivzi@gmail.com within 30 days of delivery with your order number and the items you would like to return.

How to return

Please contact us before sending anything back. Approved U.S. returns are received in Los Angeles, California. We will email you the correct return address and instructions. Do not send a return to the sender address printed on your original package unless we have specifically instructed you to do so. For orders outside the U.S., contact us for return instructions before arranging shipping.

Return condition

Items should be unworn, unwashed and in their original condition, with any attached tags and original packaging. A brief try-on is fine. Please return all pieces of a set together. Earrings and swimwear follow the same general return conditions; we do not exclude them solely because of their category.

Items clearly marked Final Sale before purchase cannot be returned for a change of mind. This does not affect your rights if an item arrives damaged, defective or incorrect.

Return shipping

For change-of-mind returns, you are responsible for tracked return shipping. We do not charge a restocking fee. Original shipping charges are not refunded unless we made a mistake or applicable law requires a refund. Please keep your tracking receipt until the return is resolved.

Damaged, defective or incorrect items

Email us as soon as you notice an issue, with your order number and clear photos where possible. We will review the issue and arrange an appropriate replacement, exchange or refund. If a return is needed because of our error, we will cover reasonable return shipping using the instructions we provide. If we confirm that you do not need to send an item back, we will explain the next steps by email.

Refunds

Once a return arrives, we will inspect it and email you the outcome. Approved refunds are issued to the original payment method within 7 business days of inspection. Your bank or payment provider may need additional time to show the credit.

Exchanges

For a different size or item, contact us first. If your item qualifies for return, we will guide you through the return process, and you can place a new order for the item you want. Availability and prices may change before the new order is placed.

Nothing in this policy limits consumer rights that cannot be waived under applicable law.